jollybet Privacy Policy

1. Scope and Data Controller

1.1 This Privacy Policy applies to all personal information collected, processed, stored, or disclosed by jollybet ("the Platform," "we," "us," "our") through jollybet.org and any related services provided to registered players and visitors in the Philippines.

1.2 jollybet acts as the data controller for personal information collected through the Platform. As data controller, jollybet determines the purposes for which and the means by which personal data is processed.

1.3 This Privacy Policy applies to:

• Registered account holders ("Players");
• Visitors who access jollybet.org without registering;
• Individuals who contact jollybet's customer support channels.

1.4 By using jollybet's Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

2. Personal Data We Collect

2.1 jollybet collects personal data through multiple channels in the ordinary course of providing its Services. The categories of data collected include:

Registration and Account Data

When you create a jollybet account, we collect the following information:

• Full legal name;
• Date of birth (for age verification — must be 21 years or older);
• Email address;
• Username and password (password stored in hashed, non-reversible form);
• Mobile phone number;
• Residential address in the Philippines.

Identity Verification Data

As required by PAGCOR regulatory obligations and anti-money laundering compliance, jollybet may collect:

• Government-issued identification (e.g., Philippine National ID, passport, driver's license);
• Proof of address documentation;
• Source-of-funds documentation for high-value transactions;
• Photographs or selfies for liveness verification where required.

Financial Transaction Data

• GCash account details (mobile number associated with GCash);
• PayMaya account details;
• Bank account numbers for BDO, BPI, Metrobank, or other linked bank accounts;
• Deposit and withdrawal transaction histories;
• Payment references and confirmation numbers.

Gaming Activity Data

• Game session logs (games played, duration, wager amounts, outcomes);
• Bonus and promotion usage history;
• Self-imposed limits and responsible gaming tool activations;
• Account balance history.

Technical and Device Data

• IP address;
• Browser type and version;
• Device type and operating system;
• Session timestamps and login history;
• Referral URL and navigation path within jollybet.org.

Communications Data

• Content of customer support interactions (live chat transcripts, email correspondence);
• Survey responses and feedback submissions.

2.2 jollybet collects only the personal data necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information (such as racial or ethnic origin, religious beliefs, health data, or political views) unless specifically required for regulatory compliance and with your explicit consent.

3. How We Use Your Personal Data

3.1 jollybet processes your personal data for the following purposes:

3.2 jollybet does not use your personal data for automated profiling that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

4.1 jollybet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the service agreement with you, including account management, game provision, and payment processing;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, anti-money laundering obligations under Republic Act 9160 (as amended), and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential analytics, where you have provided explicit, freely given, specific, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Disclosure to Third Parties

5.1 jollybet does not sell, rent, or trade your personal information to third parties for their independent marketing or commercial purposes.

5.2 jollybet may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: GCash (GXI), PayMaya, BDO, BPI, Metrobank, and 7-Eleven, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC (Know Your Customer) and AML screening services used to verify player identity as required by PAGCOR;
• Game content providers: Licensed game software providers whose titles are offered on jollybet — limited to session and outcome data necessary for game operation;
• PAGCOR and regulatory bodies: Regulatory reporting as mandated by jollybet's operating license;
• Law enforcement and courts: Where required by lawful order, subpoena, or other legally valid compulsion under Philippine law;
• Professional advisors: Legal counsel, auditors, and security consultants engaged by jollybet, under binding confidentiality obligations.

5.3 All third parties with whom jollybet shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate technical and organizational security measures.

6. Cookies and Tracking Technologies

6.1 jollybet uses the following categories of cookies and similar technologies on jollybet.org:

• Strictly necessary cookies: Required for platform security, session authentication, and core functionality. These cannot be disabled without preventing access to jollybet's Services.
• Functional cookies: Remember your preferences (e.g., language settings, game lobby layout) to improve your experience.
• Analytics cookies: Collect anonymized data about how visitors interact with jollybet.org to help us improve the Platform. These are only activated with your consent.

6.2 You may control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent access to jollybet but may affect the quality of your experience. Instructions for managing cookies are available in your browser's help documentation.

6.3 jollybet does not use third-party advertising cookies or behavioral tracking for advertising purposes on the Platform.

7. Data Retention

7.1 jollybet retains personal data for the following periods:

• Active account data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and anti-money laundering obligations;
• Financial transaction records: Retained for a minimum of five (5) years as required under Philippine AML law;
• Gaming activity logs: Retained for three (3) years from the date of the relevant game session;
• Customer support communications: Retained for two (2) years from the date of the interaction;
• Identity verification documents: Retained for the duration required by PAGCOR licensing conditions and applicable law.

7.2 Following the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be attributed to an individual.

8. Security Measures

8.1 jollybet implements the following technical and organizational measures to protect your personal data:

• SSL/TLS encryption for all data transmitted between your device and jollybet.org;
• Encryption at rest for sensitive stored data including payment credentials and identity documents;
• Password hashing using industry-standard algorithms — jollybet does not store plaintext passwords;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Intrusion detection and security monitoring systems;
• Regular security assessments and penetration testing;
• Staff training on data protection obligations and security procedures.

8.2 In the event of a personal data breach that is likely to result in harm to affected individuals, jollybet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by NPC Circular 16-03, and will notify affected individuals without undue delay.

9. Your Data Protection Rights

9.1 Under Republic Act 10173 (the Data Privacy Act of 2012), you have the following rights with respect to your personal data held by jollybet:

9.2 To exercise any of these rights, contact jollybet's Data Protection Officer via live chat at jollybet.org or at the email address below. jollybet will respond within thirty (30) days of receiving a verified request. Identity verification will be required before processing rights requests.

9.3 If you believe jollybet has failed to comply with its data protection obligations, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. International Data Transfers

10.1 jollybet's primary data processing infrastructure is located in the Philippines. Where personal data is transferred outside the Philippines — for example, to game software providers operating servers in other jurisdictions — jollybet ensures that appropriate safeguards are in place as required by the Data Privacy Act, including contractual clauses that require recipient organizations to maintain equivalent data protection standards.

10.2 jollybet does not transfer personal data to countries that do not provide an adequate level of data protection without ensuring that binding contractual safeguards are in place.

11. Children's Privacy

11.1 jollybet's Services are strictly for individuals who are 21 years of age or older, as mandated by PAGCOR licensing conditions and Philippine law governing online gaming. jollybet does not knowingly collect personal data from individuals under 21 years of age.

11.2 Age verification is conducted during the registration process. If jollybet discovers that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account closed.

11.3 If you are a parent or guardian and believe that a minor has registered on jollybet using false information, please contact our Data Protection Officer immediately.

12. Changes to This Privacy Policy

12.1 jollybet reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the Effective Date at the top of this page and, where required by law, provide notice to registered Players through their Account email address or through a prominent notice on jollybet.org.

12.2 Your continued use of jollybet's Services following the posting of an updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms.

12.3 We recommend reviewing this Privacy Policy periodically. Archived versions of prior Privacy Policies are available upon request from the Data Protection Officer.

13. Contact and Data Protection Officer

13.1 For any questions, concerns, or requests relating to this Privacy Policy or jollybet's data processing practices, please contact:

• Data Protection Officer (DPO), jollybet
• Live Chat: Available 24/7 at jollybet.org — Tagalog and English agents available
• Email: [email protected]

13.2 jollybet's DPO is responsible for overseeing compliance with the Data Privacy Act, managing data subject rights requests, coordinating breach response, and serving as the primary point of contact with the National Privacy Commission.

This Privacy Policy was last updated on 1 January 2026. By continuing to use jollybet, you confirm that you have read and understood this Policy.